Boat Rental Agent

West Harbor Recreation: Boat Rental Agent

Duties

• clean boats
  
• polish and wax hulls
  
• sanding and painting boat bottoms
  
• shuttle boats between moorings and dock
  
• take boats to fuel dock for fueling, as needed
  
• assist with launching and recovering boats
  
• assist with trailer maintenance
  
• assist with boat and engine maintenance
  
• assist with other maintenance and repairs
  
• assist with service calls
  
• respond to customer inquiries, by phone, voice mail, text, e-mail, and in person
  
• process reservation requests
  
• assist customers in completing boat rental paperwork
  
• maintain records (online and hardcopy)
  
• collect payments
  
• orient customers to their boat, safety equipment, and the local waters
  
• check boats in and inspect upon return
  
• help keep office clean
  
• participate in environmental and safety initiatives
  
• participate in marketing efforts (photography, video, social media)
  

Expectations

• present a personable outlook with a strong dedication to customer
• service including a positive and friendly attitude
  
• display honesty and integrity, and treat everyone with courtesy and respect.
  
• have patience, and a sense of humor
  
• a high attention to detail, follow-through and follow-up
  
• effective communication skills, including active listening, retaining
• information, and the ability to follow directions
  
• fluent in English, spoken and written
  
• able to use computer and other devices (smart phone, tablet) to access
• online apps (e-mail, google voice, facebook, instagram, reservation system, credit card processing, etc…)
  

• highly knowledgeable about boating and the waters of the Boothbay area (or willing and eager to learn), including:
  • able to read a nautical chart, and use a compass to navigate
    
  • able to use GPS chartplotters, fish-finders/depth-sounders, and VHF radios
    
  • understand use of marine safety equipment and the basics of seamanship
    
  • able to tie bowline, clove hitch, cleat belay, stopper knot, etc…
    
  • able to coil lines and secure coils

• know, understand and follow all safety guidelines, policies, procedures and expectations, and take immediate and appropriate action to rectify any unsafe conditions.
  
• demonstrate environmental awareness, understand the environmental impacts of all activities, and take steps to mitigate negative impacts.
  
  
• able to lift up to 50 pounds
  
• work outdoors (and at sea) in all weather
  
• the ability to work with cleaning agents, paints, fuel, and other
• chemical substances; wearing appropriate personal protective equipment.
  
• 18 or older

Additional Desirable Qualifications

• Customer Service and Sales Experience
  
• Mechanical, Electrical, and Electronics Aptitudes
  
• Safe Boating Certificate or other Boating License
  
• Knowledge and Experience with Saltwater Fishing
  
• valid Driver’s License
  
• First Aid and CPR certification
  

Seasonal and Part-Time — typically 20 hours per week (range 10-30). Negotiable Hours, Good Pay, End of Season Bonus.

West Harbor Recreation is an equal opportunity employer.

Smoking is not allowed inside or near any buildings.

Contact: tim@harborfields.com